PCS Mobile Solutions
  • 05-Jan-2021 to 06-Mar-2021 (EST)
  • Allen Park, MI, USA
  • Full Time

POSITION PURPOSE:

As a Retail Sales Manager, you will lead a team towards meeting and exceeding all sales performance expectations while delivering an amazing experience for our customers and employees. You will manage all phases of store operations from staffing and training to operations and facilities with a maniacal focus on helping each sales representative in your store achieve their selling potential. Successful Retail Sales Managers focus first and foremost on their people while keeping a close eye on all aspects of the business including achieving and exceeding sales objectives, recruiting and staffing, store presentation, marketing, and sales activities execution, inventory management, loss prevention, and store operations.

ARE YOU THE RIGHT FIT?

To excel as a Retail Sales Manager, you must be energetic, ambitious and enthusiastic, know the customer and can effectively teach and motivate a team to consistently execute effective sales practices. You must lead by example, be honest and ethical, motivate, coach, and demand operational excellence. You must be accessible, strive for both quality and quantity, and manage your and your teams' time efficiently.

Responsibilities:

  • Achieve or exceed all Store sales and customer satisfaction expectations.
  • Positively contribute to a fun, friendly, competitive culture.
  • Effectively manage a team of 3-10 employees.
  • Lead by Example & be a Team Player.
  • Meet store staffing requirements through the recruitment and retention of high-performing sales representatives and ASMs.
  • Ensure all store personnel understands & follow all Company & T-Mobile policies and procedures.
  • Conduct weekly store meetings to increase sales thru sales training and product knowledge.
  • Effectively manage all controllable store expenses including but not limited to: staffing & scheduling, inventory, cash handling, facility maintenance, discounting, & asset protection.
  • Utilize reports to identify training and performance gaps and then create and execute effective performance improvement plans.
  • Resolve customer issues.
  • Deliver all store Operational, Customer Service, Training, & Sales & Marketing objectives on time.
  • Deliver an outstanding customer experience for guests and employees by creating a clean & organized store environment that meets or exceeds both the Company and T-Mobiles expectations.
  • Assist the Market Manager and/or the Director of Sales.
  • Attend and participate in meetings and conference calls as assigned.
  • Communicate via email or telephone with internal and external customers in a timely and professional manner.
  • Positively and effectively adapt - and lead your team in adapting - to a competitive, ever-changing business environment.
  • Other duties as assigned. JOB TITLE: DEPARTMENT: REPORTS TO LOCATION: SHIFT: FSLA STATUS: POSITION PURPOSE¬†

Requirements:

  • Must be 18 years of age or older.
  • Must be reliable and have high personal integrity. High school diploma or equivalent minimum. College degree preferred.
  • 1+ years successful telecommunications experience in a sales position.
  • 1+ Year supervisory experience.
  • Must love to sell, and love to teach others to sell.
  • Excellent interpersonal and communication skills with the ability to effectively multi-task. Computer literate.
  • Ability and commitment to work 50+ hours per week, including evenings, weekends & holidays.
  • Ability to positively motivate others to success.
  • Ability and commitment to succeed in a monthly quota driven environment.
  • Bilingual (English/Spanish) a plus in some markets.

 

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this position, the Retail Sales Manager is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk and hear. This person will work in a construction environment at times. Must be able to work a 50-hour work week and must be able to work nights, weekends and holidays. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as

Must be 18 years of age or older. Must be reliable and have high personal integrity. High school diploma or equivalent minimum. College degree preferred. 1+ years successful telecommunications experience in a sales position. 1+ Year supervisory experience. Must love to sell, and love to teach others to sell. Excellent interpersonal and communication skills with the ability to effectively multi-task. Computer literate. Ability and commitment to work 50+ hours per week, including evenings, weekends & holidays. Ability to positively motivate others to success. Ability and commitment to succeed in a monthly quota driven environment. Bilingual (English/Spanish) a plus in some markets. PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this position, the Retail Sales Manager is regularly required to stand and lean over, use hands and fingers, handle and feel objects, pens, use telephone, talk and hear. This person will work in a construction environment at times. Must be able to work a 50-hour work week and must be able to work nights, weekends and holidays. Must be able to stand or sit for long periods of time. Ability to use both hands in fine, gross manipulation of small tools, such as copier, computer, and telephone. Must have ability to see well enough to read handwritten and typewritten material. MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDS: Must be able to use telephone systems, tablets, copy machine, computer, keyboard, fax machine, and policies, procedures, plans, and program manuals.

PCS Mobile Solutions
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